1. Customer Service

What to know about shipment delays

  • Our shipping partners are experiencing delays due to the potential impact of Hurricane Ian
  • Delivery hours may be extended outside of our normal windows.
  • We'll send a confirmation once your order is delivered
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Need some help? You've come to the right place!

Welcome to the Customer Service Hub


1. What is the policy for late/non-delivery?
Late Delivery/Non-Delivery: Our shops and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Who Should I Contact for Late/Non-delivery Issues?
Email or Give us a call at 877-Berries with your order-related question(s).

2. What is the policy for damaged items/refunds/redeliveries and exchanges?
All of our gourmet gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time.

Who Should I Contact for Damaged Items or to Make a Refund, Redelivery or Exchange?
Email or Give us a call at 877-Berries with your order-related question(s).