It’s been said that 10% of life is what happens to you, while 90% is how you react to it. The winter storm hit our customers and our business hard over Valentine’s Day, but our dedicated employees hit back even harder. Since Thursday, many have worked double shifts, overnight and early mornings to make things right for our customers. To say we’re proud of our employees would be an understatement.
We are committed to the 100% satisfaction of our customers, and the employees that serve them. Unparalleled customer service cannot be achieved without taking care of our greatest asset, our employees. We’re fueling the passion of our customer service agents to make things right with meals, treats, and lots and lots of caffeine around the clock.
The last few days have shown true power in numbers from our employees. We’d like to share a few individual stories of the agents working hard to serve you:
“I’ve worked here for 3 years now. Most of my coworkers consider me “Super Dad” because I work early shifts and make it home in time for lunch and a nap with my girls. I like working for this company because each customer order is really simple for us. If there is a problem, we are given full reign to solve the problem.”
“The most challenging part of this Valentine’s Day has been the volume of calls. Customers can see us working long hours, and they’re telling us to go home and rest, but I’m really inspired by turning around a customer’s experience. For customers that missed out on having the perfect Valentine’s Day, I enjoy making things right with them.”
“We have a lot of accessibility and availability for our customers – on the phones, on Social Media, and via email. What sets this company apart is the commitment from the whole company to deliver a great customer experience. Our managers are here to help – we have the support and all managers and people in charge are in the trenches working with us too.”
“I’m proud of our actions, because I’m getting feedback that we have new customers for life. Our responses are helping the situation, and I’m happy to be making a difference. We’re having people reach out and tell us that although they didn’t order from us for Valentine’s Day, they are now a customer for life because of the way we’ve handled the situation.”
Agents are ready and willing to help make things right. You put your trust in us, and we will continue to work tirelessly to earn it. We still want to deliver on our promise to you.