Harry & David
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Customer Service Center

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.

Holiday Order Cut-Off Dates

For Arrival by Standard Shipping*
(4-7 Bus. Days)
3 Day Express**
(3 Bus. Days)
2 Day Express**
(2 Bus. Days)
Express Shipping**
Sat Delivery**
Valentine's DayFriday, February 14 Monday,
February 10
February 11
February 12
February 13
Saint Patrick's DayTuesday, March 17 Friday,
March 6
March 12
March 13
March 16
Easter DaySunday, April 12 Monday,
April 6
April 7
April 8
April 9
April 10
Admin Prof. DayWednesday, April 22 Monday,
April 13
April 17
April 20
April 21
Mother's DaySunday, May 10 Monday,
May 4
May 5
May 6
May 7
May 8
Father's DaySunday, June 21 Monday,
June 15
June 16
June 17
June 18
June 19
Independence DaySaturday, July 4 Wednesday,
June 24
June 30
July 1
July 2
Labor DayMonday, September 7 Wednesday,
August 26
September 1
September 2
September 3
September 4
Grandparents DaySunday, September 9 Monday,
September 3
September 4
September 5
September 6
September 7
HalloweenWednesday, October 31 Saturday,
October 27
October 28
October 29
October 30
Thanksgiving DayThursday, November 22 Saturday,
November 17
November 18
November 19
November 20
Hanukkah EveSunday, December 13 Friday,
December 13
December 17
December 18
December 19
December 20
ChristmasWednesday, December 25 Wednesday,
December 18
December 19
December 21
December 23
New Year's DayTuesday, January 1 Tuesday,
December 24
December 26
December 27
December 28

Frequently Asked Questions

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Frequently Asked Questions by category


Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Add Another Recipient” button which is located under the product image throughout checkout. Each click of the “Add Another Recipient” button adds the same gift for a different recipient. Click the button once for each new recipient, then you can update the address, gift message, and delivery date. NOTE: The “Add Another Recipient” button will duplicate the quantity as well, so you may want to update the quantity to 1 and then duplicate it. If you would like to change the quantity for a gift, click on the “Edit Shopping Cart” text link at the top of the page and change the quantity in your cart.

There are many ways to order with us—just choose the way that works best for you.

  1. Shop the Harry and David, Wolferman’s, or StockYards websites to see our full assortment and find the perfect gifts.
  2. Browse one of our digital catalogs (Harry and David,Wolferman’s, or StockYards) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
  3. Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, or StockYards.com to order.
  4. You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service representatives who will help you place an order.
  5. Enter and submit your order into our Excel Order Form here.
  6. You can also use our order form to order by mail. Send it to:

    Harry and David
    P.O. Box 712
    Medford, OR 97501-0712
    here to download a printable version of our order form.
  7. Fax orders can be placed at 1-800-648-6640.
  8. TTD

Windows Users:
Our site works best with Internet Explorer 8.x or above, or Firefox 32.x or above, or Chrome 32.x or above. Some features may not work properly if you are using a different browser, and checkout will not be possible.

Macintosh Users:
If you are using Mac OS X 10.8 or above, you may use Apple’s Safari browser. Otherwise, you may need to use a browser such as Firefox or Chrome to receive advertised discounts and complete your shopping.

In order to use the harryanddavid.com Website, your Web browser must be set to accept cookies. To set your browser to accept cookies, look under “Preferences” or “Options” in your browser.

In order to use the harryanddavid.com Website, your Web browser must be configured to use JavaScript. To set your browser to use JavaScript, look under “Preferences” or “Options” in your browser.

Pop-Up Windows:
Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that disables such windows, so that you will be able to shop.


Sign in and go to "Your Account". Select "My Email Preferences" from the list on the left

Yes. Harry and David maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at a Harry and David store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

The security symbols on our site help identify our security.

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" For example: https://www.harryanddavid.com. For more information, read our Privacy Policy.

Gift List

Yes. Click the trash can/remove button to the right of the recipient's name.

You can change a recipient's address by clicking the "Edit address" button under the recipient's information.

Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.

On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.

Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window will appear and you will be able to enter the item number and add the gift to your cart for your recipient.

The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list page under each of your recipient’s information.

Shop the Site is a Gift List feature that allows you to make selections from all of our products and add them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same gift you sent last year, and are not interested in our recommendations.

After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product offerings.

When you review a product page, your Gift List recipient will be filled in and you can add that product to your Cart for that person.

We are sorry the gift is no longer available. The good news is we have designed the gift list to make it easy for you to find another amazing gift. To find another gift you have many options, you can select the product we show as the “Closest Match”, select one of our recommended products, order by entering an item number, or shop the site.

In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how to effectively use your Gift List to make the purchasing experience quick and easy.


Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Contact Customer Service at 1-877-322-1200 for more information.

Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Shipping and Processing terms

Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, go to your cart by clicking on the “Cart” icon in the top right of the site. While in the cart, click on the calendar icon. While viewing the calendar, click on the checkbox under the text “Need it to arrive on an exact day?” Additional express charges will be applicable.

To notify us of an address change, call Customer Service at 1-877-322-1200. Or email us at service@harryanddavid.com. Be sure to include your old address as well as your new address.

Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition.  Shipment to P.O. Boxes will incur an additional charge of $5.99 per item.

International shipping is limited to Canada, Germany, United Kingdom, England, Wales, Great Britain, Scotland and APO/FPO addresses. Gifts to Canada will incur an additional surcharge of $17.99 per item, plus standard delivery charges. Gifts to the other countries list above will incur an additional surcharge of $29.99 per item, plus standard delivery charges. There is no additional surcharge for deliveries to APO/FPO addresses.

Learn more...

Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from the date of order.  Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard delivery charges. 

To change the date your gift will arrive, click “EDIT” located beside “Delivery Options” A calendar will appear with available shipping options. Use the “NEXT” and “PREV” arrows to change the month. Choose the date that you would like and click “Apply Date.”   Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in light brown require an additional express shipping charge.


Ripening instructions are included in each package that contains fruit. If you have further questions, don’t hesitate to contact us.

Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with the new Act as currently defined.

We have contacted our ingredient suppliers to insure that all ingredients are declared on the label. Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies, we also include a disclaimer stating "May contain trace amounts of other nuts or allergens not listed in the ingredients". Also, since Gluten and other allergens are found in wheat and some other grain products, we encourage you to read the ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name or item number and we will gladly research the information for you.

A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December. The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in January.


We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. Click here for more information about applicable taxes.

When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.

There are two easy ways to create a new entry in your address book:

  1. In the SHIP TO section, click the Enter New Address button and enter your shipping address.
  2. Login to your account and add a new address through your Address Book.

You can change your billing address a couple ways. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click "Your Account" where you will see the billing address section.


Unless specifically stated in the offer, our discounts cannot be combined.

The Celebrations Passport program offers you Free Standard Shipping and greatly reduced express charges at not only Harry and David but all our brands, including 1-800-Flowers, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, email loyaltypriority@1800flowers.com or call 800-993-1192. This program is email-based. You must have a valid email address to enroll.

    Benefits and Exclusions for Harry & David and Wolferman's:
  • Free standard shipping
  • Free 2-day or 3-day shipping
  • Standard overnight for $3.99 (instead of $19.99)
  • Saturday delivery for $12.99 (instead of $24.99)
  • No surcharge for PO Boxes (normally $5.99 per item)
  • No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item)
  • Passport is valid on sale priced items and is valid with discount coupons.
  • Passport is not valid on Clubs, Wine gifts.
  • Passport is not valid on business accounts

The Celebrations Passport is an annual membership and when it expires you will automatically be enrolled for another year, unless it is cancelled prior to the expiration. When purchasing Celebrations Passport, using PayPal is not an option on our payment page because auto-renewal is not available; you must enter a bankcard.

On the Payment and Billing section of checkout, click the plus sign in the bar titled: “Enter a Gift Card or Savings Pass” located above the “Secure Payment Options” section. Enter the gift card or Savings Pass number and PIN into the fields that appear and click apply. Your order total will be updated to reflect the gift card or Savings Pass you entered. If the gift card or savings pass value is less than the order total, you must enter the gift card or Savings Pass and click apply first. You may then enter a second form of payment on the same page.

*Standard shipping and processing charges are based on the regular price of merchandise shipped to a named recipient at a single address, and are intended to cover the costs incurred to process, prepare, and transport your order and to cover related customer service. Standard shipping and processing delivers within 4-7 business days to most ZIP codes unless a future delivery date has been requested.

**Expedited shipping methods deliver within the specified time frame to most ZIP codes with same-day shipping if ordered by 1PM ET.

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