• Covered Strawberries  Chocolate Gifts

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wecare@customercare.berries.com Email us here for all inquiries not pertaining to an existing order. We are unable to place new orders or change payment information by email. Please give us a call; we'll be glad to help.
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FAQs

  • Sending 10 or more gifts?

    Call 800.210.2279 or email us at sbbusinessgifts@berries.com and our Business Concierge will get back to you shortly.

  • My Account

    • How do I access my account?

      Access your account through this link: Your Account. To log out, click on Log Out at the top left corner of the account screen.

    • How do I change my email address or password?

      Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.

    • How do I change or update my billing info?

      Go to Your Account and click any of the links under Payment Options to change your billing name or address, or to view, update or delete credit card info.

    • How do I save friends and family to my address book?

      Go to Your Account and click on any of the links below Address Book to view, modify or add addresses to your account.

  • Existing Orders

    • Can I modify my order after I place it?

      We do not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.

    • How will I know that my order was placed?

      Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.

    • How can I track my order?

      To check on the status of your order, or to track delivery, go to Your Account and then click Track Your Orders.

    • How do you determine your shipping fees?

      Shipping fees may vary based on delivery zip code, peak holiday rate, required level of service and the selected product.

    • Your floral care guides are so helpful. How can I obtain more?

      Make the most of your gift by following the explicit care instructions that come with all of our plants and flowers. For extra copies, or for more information, email us at: wecare@customercare.berries.com .

    • Do you ship internationally?

      We accept orders from anywhere in the world for delivery in the U.S.

  • Payment Types

    • What credit cards do you accept?

      We accept major credit cards by phone or online.

    • How do I enter discount codes?

      Enter your promo, radio, TV, gift or corporate code, or gift card number or store coupon in the Special Codes field during checkout. Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Payment codes can be combined with other payment codes and/or a single discount offer. Third party offers may be subject to additional terms and conditions (see site of purchase for more details).

    • Do you charge sales tax?

      We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Mississippi, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia and Washington.

  • Media and Press Inquiries

    • How can I contact your PR department?

      Email us at pr@ftdi.com.

Decorated Cookies

No matter the occasion, there’s nothing quite like our cookie delivery to lift the spirits, share a moment of joy, say congratulations or quite simply show you care. No wonder then that you’ll find a whole host of fun, whimsical and downright delicious hand-decorated cookies here in our gourmet gift store.


We know that our chocolate chip cookies, mouthwatering peanut butter cookies and oatmeal raisin cookies are nothing but the best, but when it comes to sending a cookie selection with tons of wow factor, our custom decorated cookie designs are unrivaled. Assembled from deluxe, fresh-from-the-oven, moist sugar cookies and nothing but the best premium frosting, choose from bold and bright get well soon designs, cute baby shower designs, fun birthday designs and even sporty designs and you’ll have a cookie gift like no other. You can always turn to Shari's Berries for classic or new flavors of Mrs. Fields cookies.


In fact you’ll want to check back often because we’re always updating our yummy cookie decorating ideas so you can always be sure to find the perfect decorated cookie bouquet, cookie selection box or large individual decorated cookie decorated cookie bouquet that suits the season. Think classic holiday cookies, fun Halloween cookies, sweet springtime Easter cookies, patriotic July 4th decorated cookies and much more besides. Gift an assortment for a birthday, or quite simply order one in as an incredible and edible table centerpiece for your next party or special celebration. And remember to give one to a deserving hostess or find many other great thank you baskets delivered that would be perfect too. There are so many great ways to decorate cookies and so many great opportunities to give them too.


Shopping for a true fashionista? Then you’ll want to take a look at our fun and frivolously fashion-conscious cookie bouquets, complete with frosted shoes and purses. Très chic! Treat her to a floral delight that’s also an edible dessert. Traditional cookie bouquets feature a spray of pretty flower-shaped decorated cookies. For a truly memorable gift browse our multi-day gifts that include one day of sweets and one day of real flowers and chocolate delivery. In fact, young or old, you’ll find just the right gift for all ages. Shopping for a Mother's Day gift mom will love? Consider our Mother’s Day cake pops made with the freshest ingredients.


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ONLY ONE PROMOTIONAL OFFER PER ORDER. - PROMOTIONAL OFFERS, DISCOUNTS, POINTS, AND MILES PROGRAMS CANNOT BE COMBINED. Discount will appear upon checkout. Discounts and offers do not apply to gift cards or certificates, same-day delivery, shipping and handling (excluding discount shipping offers), taxes, third-party hosted products (e.g. wine), clearance items, bulk purchases of 10 units or more, or any items designated as exclusions. Prices and offers may be subject to change without notice. Quantities may be limited. All offers expire 30 days after date of receipt unless otherwise indicated.
Copyright© 2016. FTD Companies Inc. All Rights Reserved.
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