• Covered Strawberries  Chocolate Gifts

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wecare@customercare.berries.com Email us here for all inquiries not pertaining to an existing order. We are unable to place new orders or change payment information by email. Please give us a call; we'll be glad to help.
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FAQs

  • Sending 10 or more gifts?

    Call 800.210.2279 or email us at sbbusinessgifts@berries.com and our Business Concierge will get back to you shortly.

  • My Account

    • How do I access my account?

      Access your account through this link: Your Account. To log out, click on Log Out at the top left corner of the account screen.

    • How do I change my email address or password?

      Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.

    • How do I change or update my billing info?

      Go to Your Account and click any of the links under Payment Options to change your billing name or address, or to view, update or delete credit card info.

    • How do I save friends and family to my address book?

      Go to Your Account and click on any of the links below Address Book to view, modify or add addresses to your account.

  • Existing Orders

    • Can I modify my order after I place it?

      We do not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.

    • How will I know that my order was placed?

      Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.

    • How can I track my order?

      To check on the status of your order, or to track delivery, go to Your Account and then click Track Your Orders.

    • How do you determine your shipping fees?

      Shipping fees may vary based on delivery zip code, peak holiday rate, required level of service and the selected product.

    • Your floral care guides are so helpful. How can I obtain more?

      Make the most of your gift by following the explicit care instructions that come with all of our plants and flowers. For extra copies, or for more information, email us at: wecare@customercare.berries.com .

    • Do you ship internationally?

      We accept orders from anywhere in the world for delivery in the U.S.

  • Payment Types

    • What credit cards do you accept?

      We accept major credit cards by phone or online.

    • How do I enter discount codes?

      Enter your promo, radio, TV, gift or corporate code, or gift card number or store coupon in the Special Codes field during checkout. Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Payment codes can be combined with other payment codes and/or a single discount offer. Third party offers may be subject to additional terms and conditions (see site of purchase for more details).

    • Do you charge sales tax?

      We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Mississippi, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia and Washington.

  • Media and Press Inquiries

    • How can I contact your PR department?

      Email us at pr@ftdi.com.

Baked Treats and Baskets Bestsellers

Anniversaries. Graduations. These are just two of life’s many milestone moments where only a very special gift will do. We have gifts for all of those important times. Our selection of extraordinary baked treats and unique gift baskets is filled with delicious gift ideas for every taste.


Congratulate the graduate with a box of our deliciously decadent cake truffles. Our cake truffles come in a variety of popular flavors like peanut butter, coconut, and cookies and cream, and are presented in a beautifully designed box. To make your gift even more special, we’ve place lovely message beneath each truffle. This is one gift they won’t soon forget. Truffles are the classic dessert for when you want to make a memorable impression. They’re perfect for baby showers, bridal showers, engagement or anniversary parties.


Whether it’s their first anniversary or their 50th, no celebration is complete without an exceptional cake. Our collection of freshly baked cakes, rich tortes and frosted cupcakes is unsurpassed. Creamy dark chocolate. Classic vanilla. Tiramisu. All of the most loved flavors are here. A sampling of red velvet decorated cake pops served up on an elegant platter are a wonderful addition to your dessert table. Cookie fans will love our tempting chocolate dipped cookies. However you choose to celebrate, you’ll find we offer just the right selection of cake pops, chocolates or cakes for your big occasion.


Need a few gift ideas for the men in your life? We’re here to help. Our gift basket ideas for men are filled with some of our most popular products. From baskets of juicy fresh fruit to gourmet chocolates and delicious Starbucks Coffees. This Father’s Day, ditch the tie and treat Dad to a thoughtful collection of creamy artisan cheese. Or sweeten your boyfriend’s work day with a basket of moist chocolate chip cookies. We’re constantly creating new and exciting gift basket combinations to ensure you’ll find something for everyone on your list.


Planning a party? We have all kinds of unique party and holiday themed candy and baked goods to help you pull it off with style. Halloween cake pops in spooky ghost, jack-o-lantern and black cat designs are sure to be the hit of the monster bash. Or follow up a delicious Christmas meal with some of our chocolate berries.


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ONLY ONE PROMOTIONAL OFFER PER ORDER. - PROMOTIONAL OFFERS, DISCOUNTS, POINTS, AND MILES PROGRAMS CANNOT BE COMBINED. Discount will appear upon checkout. Discounts and offers do not apply to gift cards or certificates, same-day delivery, shipping and handling (excluding discount shipping offers), taxes, third-party hosted products (e.g. wine), clearance items, bulk purchases of 10 units or more, or any items designated as exclusions. Prices and offers may be subject to change without notice. Quantities may be limited. All offers expire 30 days after date of receipt unless otherwise indicated.
Copyright© 2016. FTD Companies Inc. All Rights Reserved.
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